Refund Policy
Last Updated: October 15, 2025
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The Short Version
If something physical arrives broken, wrong, or just
doesn't work the way we said it would, we'll replace
it. Probably more than once if it keeps happening and
it's our fault. That's the deal.
For everything else—events, experiences, services—think
of it this way: you can't unknow what you now know,
and we can't unbook the venue or give you back the
hours we spent preparing. We'll work with you when life
happens, but we're not running a revolving door.
Trust runs both ways.
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Physical Products: We'll Replace What's Broken
You have 30 days from delivery to let us know if
something's wrong.
What We'll Replace
- Defective items - If it showed up broken or stops
working within 30 days, we'll replace it. Probably more
than once if it keeps breaking and it's clearly on us.
- Wrong item shipped - Our mistake? We'll send the
right one and cover return shipping.
- Significantly not as described - If what arrived
doesn't match what we told you it would be, that's on
us.
What We Can't Take Back
- Opened personal care items, undergarments, or
custom-made products - Health, hygiene, and the nature
of customization. Once it's opened or made for you
specifically, it's yours.
- Final sale items - Marked clearly as such. No mystery
there.
- Damaged due to misuse - If you took a handmade
ceramic mug camping and it didn't survive the drop from
the picnic table, that's not a manufacturing defect.
Exchanges
Want to exchange for a different size, color, or
product? Same 30-day window, same condition
requirements. Email us at hello@mfgeneral.store with
your order number. We'll send the replacement once we
receive the original item back (or sometimes sooner if
it's clearly our error). You cover return shipping; we
cover shipping the replacement to you.
Partial Refunds
If you return something that's been used, damaged by
you, or is missing parts, we may offer a partial refund
or reject the return entirely. We'll let you know
before processing anything.
How to Get a Replacement
1. Email us first: hello@mfgeneral.store - Tell us
what's wrong, include your order number.
2. We'll figure it out - Sometimes we can solve it
without you shipping anything back.
3. Pack it well if we need it back - Original packaging
helps. We want it to survive the trip home.
4. Return shipping - You cover it unless we sent you
the wrong thing or it arrived broken.
Replacements ship within 3-5 business days after we
confirm the issue.
Refund Method
When we issue a refund (defective items we can't
replace, wrong item we can't correct), you'll receive
it via your original payment method within 7-10
business days after we process the return.
Restocking Fees
We don't charge restocking fees.
Gift Purchases
If someone bought you a gift and you need to return it,
contact us with the order number. We'll issue store
credit to you or coordinate with the original
purchaser—whatever makes sense.
Bundled Products
If you purchased a bundle or multi-item package, we
can't accept returns on individual items from the
bundle. It's all or nothing.
Pre-Orders & Backorders
If you pre-ordered something and change your mind
before it ships, contact us. We'll cancel and refund
you. Once it ships, standard return policy applies.
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Events: Rain or Shine, We'll Reschedule When We Can
Events happen. Rain or shine, unless we specifically
say otherwise in the event description.
- If you can't make it - We'll reschedule you to
another date if space allows. No refunds. You're
reserving a spot; we plan around headcount.
- If we cancel - If we have to cancel (weather
emergency, venue issue, acts of nature), we'll
reschedule you to the next available date. No refunds,
but you won't lose your spot.
Think of it like reserving a table at a restaurant—if
you don't show, the table was still held for you.
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Experiences: Credit in Kind, Not Refunds
Our immersive experiences—retreats, workshops,
destination weekends—require significant deposits,
venue commitments, and coordination on our end. We
don't offer cash refunds for experiences.
Here's why: By the time you realize you can't make it,
we've already booked spaces, coordinated suppliers,
arranged accommodations, and built custom programming.
We've invested heavily in making it happen.
What we offer instead:
- Credit in kind - Your payment becomes credit toward a
future experience of equal or greater value. We know
we deliver quality experiences. We're confident you'll
find another opportunity that works. Credit doesn't
expire.
- Transfer your spot - If you know someone who'd love
to take your place, we'll transfer the registration.
Just introduce us via email.
If that's unacceptable to you, it may be best to
consider us a restaurant with a menu not entirely to
your palate. We're not for everyone. That's okay.
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Services: You Can't Unknow What You Now Know
Services are non-refundable and non-returnable.
Advice, coaching, gardening consultations, art
commissions, philosophy sessions, and other memetic
volatiles—once we've delivered it, it's yours. The
value isn't in the transaction; it's in the
transmission. You can't unknow what you now know.
Before You Book
If you're not sure this is right for you, don't book
yet. Email us first at hello@mfgeneral.store. We'd
rather talk you out of a bad-fit purchase than have you
resent the exchange later.
Exceptions
- We cancel or can't deliver - If we have to cancel or
genuinely can't fulfill what we promised, you'll get
credit in kind or a refund, your choice.
- Technical failure on our end - If the platform breaks
and we can't deliver the session, we'll reschedule or
refund.
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Digital Products
Digital downloads, guides, templates—once you've
downloaded it, we can't take it back.
Exception: If the file won't open, is corrupted, or
missing promised content, contact us within 7 days.
We'll fix it or refund you.
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Shipping Costs & Lost Packages
- We cover shipping on defective items, wrong items, or
anything that's our error.
- You cover return shipping for replacements on items
that just didn't work out.
- Original shipping costs are non-refundable unless we
sent you the wrong thing.
Lost or damaged in transit? Take photos, contact us
within 48 hours. We'll file a claim with the carrier
and get you a replacement.
If tracking shows delivered but you never received it,
contact us within 7 days. We'll investigate with the
carrier.
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International Orders
All the same policies apply, but you're responsible for
any customs fees, duties, or taxes on both the
original shipment and any returns. We can't refund
those, and we can't control what your country charges.
Return shipping from outside the U.S. is on you unless
we made the error.
International customers: Your country may provide
additional consumer protection rights beyond this
policy. Those rights still apply—we're not trying to
override them.
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If We Disagree
If you believe we're not honoring this policy or
there's a dispute about a return, email us first at
hello@mfgeneral.store. Most disagreements get resolved
with a conversation.
If we can't resolve it directly, you may have
additional rights under your state or country's
consumer protection laws. We'll work in good faith to
find a solution.
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The Neighborly Thing to Do
If we've done real good—changed your life, given you a
memory worth sharing, delivered something that
mattered—I expect this of you: tell the people you care
about who'd like our flavor too.
It's the neighborly thing to do.
We're a small operation that lives by reputation and
word of mouth. If we screwed up, we'll own it. If
you're trying to game the system, we'll notice. Most of
the time it's neither—just people trying to make a
transaction work.
Let's keep it simple: Be honest with us, and we'll be
fair with you.
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Prevailing Laws Apply
This policy operates within the legal requirements of
your jurisdiction. If your local consumer protection
laws provide additional rights beyond what's stated
here, those laws still apply. We're not trying to
circumvent your legal protections—we're just being
clear about our operating principles.
For U.S. customers: This policy complies with the FTC
Mail/Internet Order Merchandise Rule. If we can't ship
within 30 days (or the timeframe we stated), we'll
notify you and get your consent for the delay, or issue
a refund.
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Contact Us
Email: hello@mfgeneral.storeResponse Time: Usually
within 1-2 business days (faster if we're already at
the desk)
If you don't hear back within 3 business days, email
again—sometimes things get lost.
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This policy applies to all purchases made through
mfgeneral.store. By placing an order, you agree to
these terms. We reserve the right to update this
policy, but we'll always honor the version that was
active when you made your purchase.